Terms of Service
1. Use of the Site
By accessing or using the Sloen website,
https://www.sloen.co/, you confirm that you are at least the age of majority in your jurisdiction and agree to use the Site solely for lawful purposes. You may not use our products or services for any unlawful or unauthorized purpose, nor may you violate any applicable laws or regulations while using the Site.
2. Products, Orders, and Availability
All purchases made through the Site are subject to product availability. We reserve the right to discontinue any product at any time and to limit the quantities of any products or services we offer. Due to the limited nature of our collections, all sales are final. Please review product details carefully before purchasing. We may, at our sole discretion, refuse or cancel any order for any reason, including, but not limited to, errors in product descriptions or pricing, suspected fraud, or limitations in stock. Product colors and materials may appear differently on-screen depending on your display settings; we do not guarantee accurate display.
3. Sales Are Final
All purchases made through the Site are final. We do not accept returns, exchanges, or cancellations for reasons related to preference, sizing, or change of mind. In the rare case that an item arrives damaged or defective, you may contact us within 3 days of delivery for evaluation. All such requests are subject to approval and must comply with the conditions outlined in our Return Policy, which is incorporated into these Terms by reference. Sloen reserves the right to refuse any return that does not meet our defect criteria or condition requirements.
4. Pricing and Payment
All prices are listed in U.S. dollars and are subject to change without notice. We reserve the right to correct any errors in pricing or product information at any time. All payments are processed securely through third-party payment processors. By submitting your payment information, you authorize us to charge the applicable amount.
5. Intellectual Property
All content on the Site—including, but not limited to, text, logos, images, graphics, videos, product designs, and trademarks—is the exclusive property of Sloen or its content suppliers and is protected by intellectual property laws. You may not use, copy, reproduce, modify, or distribute any content from the Site without our express written permission.
6. User Submissions
If you submit any ideas, feedback, reviews, photos, or other content (“Submissions”), you grant Sloen a non-exclusive, worldwide, royalty-free, perpetual, and irrevocable license to use, reproduce, publish, adapt, and distribute such Submissions in any media, without compensation or acknowledgment. We reserve the right to moderate, remove, or refuse to post Submissions at our discretion.
7. Third-Party Links
The Site may contain links to third-party websites or services. These links are provided for your convenience only. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites. Your interactions with third-party sites are solely between you and the third party.
8. Disclaimer of Warranties
The Site, all content, and products are provided on an “as is” and “as available” basis, without warranties of any kind, either express or implied. We do not warrant that the Site will be uninterrupted, secure, or error-free, or that the results obtained will be accurate or reliable.
9. Limitation of Liability
To the maximum extent permitted by law, Sloen shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Site or purchase of any product. In any case, Sloen’s total liability to you for any claim shall not exceed the amount paid by you for the specific product giving rise to the claim.
10. Indemnification
You agree to indemnify, defend, and hold harmless Sloen, its affiliates, and their respective officers, employees, and agents from and against any third-party claims, liabilities, damages, losses, or expenses (including reasonable attorneys’ fees) arising out of or related to your use of the Site or violation of these Terms.
11. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to conflict-of-law principles. You agree that any dispute arising under or related in any way to these Terms or your use of the Site shall be resolved exclusively in the state or federal courts located in California.
12. Modifications to the Terms
We may update or modify these Terms at any time by posting a revised version on the Site. Continued use of the Site after any changes constitutes your acceptance of the new Terms. It is your responsibility to review this page periodically.
13. Severability
If any provision of these Terms is found to be unlawful or unenforceable, that provision shall be severed from the Terms, and the remaining provisions shall remain in full force and effect.
14. Entire Agreement
These Terms, along with our Privacy Policy and Return Policy, constitute the entire agreement between you and Sloen regarding your use of the Site.
15. Contact Information
If you have any questions or concerns about these Terms, please contact us at: support@sloen.co
Privacy Policy
At https://www.sloen.co/ (“we,” “our,” “us”), we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website (the “Site”), make a purchase, or interact with us in any way.
By using the Site, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect the following types of personal information:
-Contact Information - Name, email address, shipping/billing address, phone number (*required for order processing*)
-Payment Information - Credit/debit card details, billing address (processed securely by third-party payment processors)
-Order & Purchase Details - Items ordered, product preferences, purchase history
-Device & Technical Data – IP address, browser type, device identifiers, and cookies.
-Optional Data Preferences, marketing opt-ins, or other data you choose to provide.
-If you provide information about someone else (e.g. a gift recipient), you represent that you have their permission to do so.
2. How We Use Your Information
We use your information to:
-Process and fulfill orders
-Communicate with you about your order, products, and promotions.
-Improve the Site, services, and user experience
-Enforce our Terms of Service and legal obligations
-Prevent fraud and ensure security
We do not sell your personal information to third parties.
3. How We Share Your Information
We may share your information with:
-Trusted Service Providers – Payment processors, shipping partners, customer support, hosting, and analytics services
-Legal Authorities – When required to comply with laws, court orders, or investigations
-Business Transfers – In case of a merger, acquisition, or sale of all or part of our business
4. Cookies and Tracking Technologies
We use cookies and similar technologies to:
-Remember user preferences - Analyze traffic and behavior on the Site.
-Improve performance and marketing effectiveness.
-You can manage cookies in your browser settings. Some Site features may not function properly if cookies are disabled.
-We may also use third-party tools (like Google Analytics or Meta Pixel) to collect anonymized usage data.
5. Data Security
We use industry-standard security measures to protect your information. While we do our best to safeguard your data, no method of transmission over the Internet or storage is 100% secure.
6. Data Retention
We retain personal data only as long as necessary to fulfill the purposes for which it was collected, including legal, tax, or accounting requirements. When no longer needed, data will be securely deleted or anonymized.
7. Your Rights and Choices
Depending on your location (e.g. California, EU, UK), you may have the following rights:
-Access your personal data
-Correct or delete your data
-Restrict or object to certain uses
-Withdraw consent (where applicable)
-Request data portability
-Opt out of marketing communications
-File a complaint with a data protection authority
To exercise these rights, email us at Support@sloen.co. You can also unsubscribe from marketing emails by clicking the link at the bottom of any message.
8. Children’s Privacy
Our Site is not intended for individuals under 13 years of age. We do not knowingly collect personal information from children. If we learn that we have, we will take appropriate steps to delete it.
9. Third-Party Links
Our Site may contain links to third-party websites. This Privacy Policy does not apply to those sites, and we are not responsible for their content or privacy practices.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes take effect immediately upon posting. If we make significant changes, we may also notify you via email or a notice on the Site.
11. Governing Law
This Privacy Policy and any related matters are governed by the laws of the State of California and the United States, without regard to conflict of law principles. Any disputes will be subject to the exclusive jurisdiction of the courts in California.
12. Contact Us
For questions or concerns regarding this Privacy Policy, please contact us at: support@sloen.co
shipping policy
At Sloen, we ship worldwide and treat each order with the same level of care that goes into the frames themselves. Below are the full details of our shipping process, policies, and expectations.
1. Shipping Destinations
We currently ship to most countries worldwide, including the United States, Canada, Europe, Asia, Australia, and select international regions. If your destination isn’t listed at checkout, please reach out to support@sloen.co and we’ll do our best to assist.
2. order processing
Orders are typically processed within 2–3 business days from the time of purchase. This does not include weekends or holidays. Once your order has shipped, you will receive a confirmation email with tracking information. Please note: Orders placed during peak periods, holidays, or product launches may require additional processing time.
3. estimated delivery times
Region | Estimated Delivery
--------------------|---------------------
United States | 3–5 business days
Canada | 5–7 business days
Europe | 5–10 business days
Asia/Australia | 7–12 business days
Rest of World | 7–14 business days
These timeframes are estimates and may vary depending on local carriers, customs processing, or remote delivery zones.
4. Shipping costs
Shipping rates are calculated at checkout based on your location and selected shipping method. Occasionally, we may offer complimentary domestic shipping during select promotions. International shipping fees will always be shown clearly before you complete your order.
5. Customs, Duties & Taxes
For all international orders:
-Import duties, taxes, and local customs fees may apply once the shipment reaches your destination.
-These fees are not included in the product or shipping prices and are the responsibility of the customer.
-We are unable to predict or control these charges and recommend contacting your local customs office for more information.
Sloen is not responsible for delays related to customs clearance.
6. Lost or Damaged Shipments
If your order is lost in transit or arrives damaged, please contact us within 7 days of delivery at support@sloen.co. Please include your order number and photos (if applicable) to expedite resolution.
7. Incorrect Shipping Information
We are not responsible for lost or delayed orders due to incorrect or incomplete shipping addresses provided during checkout. Please ensure all shipping details are accurate before finalizing your order.
8. Refused or Undeliverable Packages
If a package is refused, undeliverable, or returned to us due to unpaid customs, incorrect address, or failed delivery attempts:
-The customer will be responsible for all related shipping fees (both original and return)
-Any eligible refund will be net of all shipping costs
9. Questions or Concerns
For any questions regarding your shipment, customs, or delivery status, please contact us directly at: support@sloen.co
return policy
At Sloen, every frame is crafted with care, intention, and precision. Our products are produced in limited numbers and undergo a meticulous inspection before leaving our hands. Because of this, all sales are considered final. At https://www.sloen.co/ (“we,” “our,” “us”), we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website (the “Site”), make a purchase, or interact with us in any way.
1. All Sales Final
We do not accept returns, exchanges, or refunds for reasons related to preference, sizing, or change of mind. Please review all product details carefully before placing your order. If you have questions, contact us at support@sloen.co before purchasing—we’re happy to help.
2. Defective or Damaged Items
If your order arrives damaged or defective, you may request an exception within 3 days of delivery. All such requests are subject to review and approval.
To request a defect evaluation:
1. Contact us at support@sloen.co within 72 hours of delivery.
2. Include your order number, clear photos of the item and packaging, and a description of the issue.
3. If your request is approved, you will receive instructions and a return authorization (RMA). Returned items will be inspected. If we confirm a manufacturing defect or damage in transit, we will issue a full refund to your original payment method.
Sloen reserves the right to deny any claim that does not meet our standards for defect evaluation.
3. Return Conditions (Defect Exceptions Only)
For any return to be accepted under a defect claim:
-Items must be unworn, unused, and in original condition
-All original materials must be included: case, cleaning cloth, protective foam, branded box-Security tags and protective seals must remain attached and untampered
-The return must be shipped back within 3 business days of RMA issuance Failure to meet any of these conditions will result in the return being rejected
4. Rejected Returns
If a return is submitted without approval, or fails to meet the return conditions, it will be denied. You will have 7 days to request that the item be shipped back to you at your own expense. If no response is received, the item will be considered abandoned and will be disposed of.
5. Responsibility
Sloen is not liable for damage caused by mishandling, improper care, or normal wear and tear. We are also not responsible for returned items lost in transit without proper tracking andconfirmation.
6. Questions
We welcome thoughtful questions prior to purchase. For inquiries about fit, materials, or limited availability, please email: support@sloen.co
Cookie Consent Policy
Sloen uses cookies and similar technologies to improve your browsing experience, analyze traffic, and support core functionality.
1. What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help enhance your experience by remembering preferences, logging visits, and enabling personalized content.
2. Types of Cookies We Use:
-Essential Cookies –Necessary for the website to function properly.
-Performance Cookies – Help us understand user behavior through tools like Google Analytics.
-Marketing Cookies – Used by advertising partners to deliver relevant ads.
3. Managing Cookies:
You can control or disable cookies through your browser settings. Please note that some features may not function properly if cookies are disabled. By continuing to use our website, you consent to our use of cookies as outlined above.
Pre-Order Terms
From time to time, Sloen may offer select products for pre-order. These items are made available for advance purchase before their official release or delivery date.
1. Payment:
All pre-orders require full payment at the time of checkout. Payment secures your item and place in our limited production run.
2. Estimated Delivery:
Estimated delivery dates will be clearly stated on the product page. Please note these are subject to change based on production timelines or carrier availability.
3. Cancellations:
Pre-orders are non-cancellable and non-refundable, except in the event that the product is not delivered within 30 days of the estimated delivery window.
4. Returns:
Pre-order items are treated as final sale and are not eligible for return or exchange unless they arrive defective or damaged, as defined in our Return Policy.
5. Communication:
We will notify you of any changes to estimated delivery via the email provided at checkout. Please ensure your contact information is accurate.
Accessibility Statement
Sloen is committed to providing an accessible digital experience for all visitors, regardless of ability or technology.We continuously strive to improve the usability of our website and ensure it aligns with the latest accessibility standards. Our goal is to make our content perceivable, operable, understandable, and robust. If you experience difficulty accessing any part of our site or would like to suggest improvements, please contact us at: support@sloen.co.
We take your feedback seriously and will do our best to address accessibility issues promptly.
